Integration Engineer (Ecommerce)

Location: Remote - EMEA; Remote - Belgium; Remote - France

Base salary: $70k–$90k USD per year, depending on knowledge, skills, experience, and interview results.

Company

hirify.global provides an AI-first ecommerce search and discovery platform that helps shoppers find products and enables global ecommerce brands to improve revenue and conversion.

What you will do

• Support customer onboarding by understanding technical integration needs and guiding customers through the integration process.
• Provide technical guidance on hirify.global APIs, REST-based web services, and open source libraries.
• Troubleshoot integration challenges alongside Customer Success teams and act as a liaison with technical resources.
• Help customers configure product catalogs, including catalog uploads, facets, searchabilities, sort orders, and result retrieval.
• Respond to customer inquiries with clear explanations and document interactions, common issues, solutions, and onboarding improvements.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
• Attention to detail and commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Nice to have

• Familiarity with JSON, CSV, and basic search and index concepts.
• Familiarity with browser developer tools, API clients such as Postman, or logs.
• Familiarity with A/B testing, server-side and client-side contexts, network request routing, and HTTP.
• Familiarity with open source libraries, JavaScript web application development, and integration patterns.

Culture & Benefits

• Fully remote work with the option to choose where to live within the stated locations.
• Regular team offsites and collaboration with supportive, empathetic colleagues.
• Unlimited vacation time, with at least three weeks per year encouraged.
• Work-from-home stipend and Apple laptop provided for new employees.
• Annual training and development budget, plus maternity and paternity leave for qualified employees.