Integration Engineer (AI)

Location: Remote - AMER; Remote - Argentina; Remote - Brazil; Remote - Canada; Remote - Colombia; Remote - Uruguay

Base salary: $70k–$90k USD per year, depending on knowledge, skills, experience, and interview results.

Company

hirify.global is an AI-first e-commerce search and discovery platform that helps shoppers find products and enables global e-commerce brands to improve revenue and conversion.

What you will do

• Provide first-level technical support to e-commerce customers integrating their websites and mobile applications with hirify.global’s platform.
• Collaborate with customers to understand technical integration needs and support onboarding.
• Provide guidance on hirify.global APIs, REST-based web services, open-source libraries, and integration patterns.
• Troubleshoot technical challenges and integration issues with Customer Success teams.
• Configure product catalogs, including catalog uploads, facets, searchability, sort orders, and result retrieval.
• Document customer interactions, recurring issues, solutions, and onboarding improvements while communicating clearly with technical and non-technical stakeholders.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
• Detail-oriented approach and commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Familiarity with structured data formats such as JSON and CSV, and basic search and index concepts.
• Familiarity with browser developer tools, API clients such as Postman, or logs.
• Familiarity with A/B testing, server-side and client-side contexts, network request routing, and HTTP.
• Familiarity with open-source libraries, JavaScript web application development, and integration patterns.

Culture & Benefits

• Fully remote team with the ability to choose where to live within the listed locations.
• Regular team offsites for connection and collaboration.
• Unlimited vacation time, with at least three weeks per year strongly encouraged.
• Work-from-home stipend and Apple laptop provided to new employees.
• Annual training and development budget for every employee.
• Maternity and paternity leave for qualified employees.