Support Engineer III/IV (AdTech Cybersecurity)

Location: Remote

Salary: $85,000–$160,000 for Support Engineer III; $100,000–$180,000 for Support Engineer IV

Company

hirify.global provides cybersecurity for digital advertising, detecting and blocking malvertising, scams, disruptive creatives, and compliance risks.

What you will do

• Triage and resolve live malvertising incidents, including forced redirects, malware, scareware, scams, and prohibited creatives, coordinating with Security on sophisticated cases.
• Review reported and flagged ads, apply blocking specifications, and resolve false-positive, false-negative, and miscategorization disputes.
• Investigate and reproduce issues using ad traces, browser and network analysis, and device, geographic, and environment testing.
• Trace malicious redirect chains through ad markup, verify scripts, enable coverage for new properties and formats, and troubleshoot wrapper, Prebid, APS, and API configurations.
• Investigate impression and monitoring discrepancies, produce ad-hoc reports, and provide technical support to customer-facing teams.
• Relay customer feedback and recurring issues to Product to improve the platform.

Requirements

• 3+ years of experience in Support Engineering, Technical Support, or Trust & Safety/security operations.
• Working experience in ad operations or an AdTech-adjacent role.
• Ability to read and debug JavaScript and ad markup and trace redirect chains and creative behavior.
• Hands-on proficiency with browser and network debugging tools, including Chrome DevTools and HAR/network waterfall analysis.
• Ability to triage and prioritize high-volume, time-sensitive escalations and communicate clearly during active incidents.
• Excellent written and verbal communication, including explaining technical root causes to non-technical contacts.
• Exceptional organization, attention to detail, accountability, transparency, investigative ability, and customer-first judgment.
• Passion for web technologies and staying current with malvertising and industry trends.
• Ability to demonstrate and whiteboard the hirify.global product suite for customers and partners.

Nice to have

• Familiarity with Google Ad Manager or other major ad servers.
• Familiarity with Python and PHP for scripting.
• Knowledge of programmatic ad serving and the SSP/DSP supply chain.
• Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups.
• Experience debugging VAST/video and in-app SDK advertising.
• Experience debugging with Claude.
• Comfort with regular expressions, basic SQL, and dashboard or reporting tools for discrepancy and ad-hoc analysis.
• Exposure to security or trust-and-safety concepts such as malware, phishing, cloaking, and redirect techniques.

Culture & Benefits

• Fully remote work with a global co-working membership.
• Unlimited paid time off, sabbatical, and extended family leave.
• Stock option plan and 401(k) with automatic employer contribution.
• Medical, dental, and vision plans, plus FSA, commuter, disability, and life insurance benefits.
• Learning and development budget and yearly office supply stipend.