Technical Integration Specialist (AI/Ecommerce)

Location: Remote - AMER; Remote - Argentina; Remote - Brazil; Remote - Canada; Remote - Colombia; Remote - Uruguay

Salary: $70,000–$90,000 USD base salary per year, depending on knowledge, skills, experience, and interview results.

Company

hirify.global provides an AI-first e-commerce search and discovery platform that helps shoppers find products and enables global e-commerce brands to improve revenue and conversion.

What you will do

• Support e-commerce customers through technical onboarding and website or mobile application integrations.
• Explain hirify.global APIs, integration best practices, and open source libraries.
• Troubleshoot integration issues with Customer Success teams and coordinate with technical resources.
• Configure product indexes, including catalog uploads, facets, searchability, sort orders, and result retrieval.
• Respond to customer inquiries with clear explanations and document interactions, common issues, solutions, and onboarding improvements.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
• Detail-oriented approach and commitment to exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Familiarity with JSON, CSV, and basic search and index concepts.
• Familiarity with browser developer tools, API clients such as Postman, or logs.
• Familiarity with A/B testing, server-side and client-side contexts, network request routing, and HTTP.
• Familiarity with open source libraries, JavaScript web application development, and integration patterns.

Culture & Benefits

• Fully remote team with the ability to choose where you live within the stated locations.
• Regular team offsites and collaboration with supportive, empathetic colleagues.
• Unlimited vacation time, with at least three weeks per year encouraged.
• Work-from-home stipend and Apple laptops for new employees.
• Annual training and development budget.
• Maternity and paternity leave for qualified employees.