Sr IT Business Analyst – Digital Communications (Salesforce)

Location: Los Angeles, California, United States of America; other listed locations include Atlanta, Minneapolis, and San Antonio. Workplace type: Flexible. The role supports U.S. and OUS markets.

Salary: $97,000–$165,000 USD annually for California locations.

Company

hirify.global is a full-stack insulin delivery company developing intelligent dosing systems, predictive insights, and digital support for people living with diabetes.

What you will do

• Gather, analyze, document, and validate requirements for digital communication initiatives, with a primary focus on SMS.
• Translate business needs, customer journeys, business rules, and product direction into functional requirements, user stories, acceptance criteria, process flows, and end-to-end scenarios.
• Document current-state and future-state processes, data requirements, integrations, dependencies, exception scenarios, risks, and operational impacts.
• Collaborate with Product Management, Architecture, platform owners, developers, QA, data teams, business users, and external vendors throughout solution design and delivery.
• Prepare test scenarios, coordinate UAT and defect triage, validate fixes, and support release readiness, go-live, and post-production stabilization.
• Maintain requirements traceability and support multiple concurrent initiatives across U.S. and OUS markets.

Requirements

• Bachelor’s degree and 4+ years of experience in digital technology, communications technology, or a relevant field; or an advanced degree and 2+ years of relevant experience.
• Experience gathering, analyzing, documenting, and validating business and functional requirements for technology implementation.
• Experience analyzing end-to-end business processes and customer journeys and translating them into technically implementable requirements.
• Experience supporting digital customer communications, including SMS, email, or digital customer engagement channels.
• Knowledge of HIPAA, TCPA, privacy, consent, and communication preference considerations associated with digital communications.
• Experience collaborating with business users, technical delivery leads, platform owners, solution architects, developers, data teams, QA teams, and external implementation partners.
• Experience with Agile delivery, backlog refinement, user stories, acceptance criteria, dependency management, testing, release support, UAT, defect triage, and business validation.
• Ability to manage dependencies spanning business processes, applications, data, integrations, and technology platforms, while managing multiple concurrent workstreams.
• Strong analytical, systems-thinking, written, and verbal communication skills, including the ability to translate between business and technical audiences.
• Experience with requirements and tools such as Jira, Litmus, Figma, and Miro.

Nice to have

• 7+ years of progressive experience in business analysis, systems analysis, digital technology, product delivery, or comparable enterprise technology roles.
• Experience in medical device, healthcare, pharmaceutical, life sciences, or another highly regulated industry.
• Experience with Salesforce, particularly Salesforce Marketing Cloud and Salesforce CRM capabilities for digital communications and customer engagement.
• Understanding of automated and conversational customer communications.
• Salesforce Business Analyst, Marketing Cloud, Administrator, or related certification.

Culture & Benefits

• Flexible workplace type and work supporting people living with diabetes.
• Health, dental, and vision insurance, plus Health Savings Account and Healthcare Flexible Spending Account access.
• 401(k) plan with company match, paid time off, holidays, short-term and long-term disability coverage, and life insurance.
• Employee Stock Purchase Plan, Employee Assistance Program, and potential retirement and capital accumulation plans for eligible employees.
• Eligibility for a short-term incentive plan.