Manager, Account Management (Supply Chain)

Location: Shanghai, China; onsite

Company

hirify.global provides technology and services for global commerce and supply chain management, supporting companies moving merchandise across international markets.

What you will do

• Lead growth plans for a portfolio of clients by generating sales leads, developing opportunities, and delivering new global trade solutions.
• Own long-term client relationships, conduct regular touchpoints and business reviews, improve retention, and identify opportunities to expand partnerships.
• Act as a trusted client advisor and coordinate with Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams.
• Monitor client health, improve operational processes, streamline supply chains, and ensure strong adoption of the hirify.global platform.
• Track industry and supply chain developments, educate clients through change, collaborate with Gateway Operations, and resolve or escalate complex issues.
• Manage and mentor Account Managers by coaching client conversations, identifying business opportunities, teaching account management fundamentals, providing performance feedback, and supporting career growth.

Requirements

• Bachelor’s or master’s degree.
• At least 8 years of experience in sales, account management, and supply chain operations, preferably in managerial or team lead positions.
• Entrepreneurial mindset with a strong record of delivering innovation and driving results.
• Experience working with complex global team matrices and developing effective solutions and results.
• Experience building global client relationships and using them to grow business partnerships.
• Ability to inspire and motivate a team, with a collaborative, results-oriented, organized, and disciplined approach.
• Ability to think strategically and operationalize strategic plans.
• Excellent written, verbal, phone, and media communication and presentation skills.
• Exceptional negotiation and problem-solving skills; ability to adapt to business cultural differences and local norms.
• Strong internal and external relationship-building skills, with high integrity and ethics aligned with hirify.global’s values.

Nice to have

• Background in logistics, freight forwarding, or supply chain.

Culture & Benefits

• Collaborative work across global and cross-functional teams.
• Opportunity to support clients through changes in the global supply chain market.
• Equal employment opportunity across protected characteristics.