590RS – Help Desk (Microsoft)

Location: Harrisburg, Pennsylvania, USA

Salary: $22 per hour

Company

hirify.global is hiring for an onsite help desk support role.

What you will do

• Provide phone-based technical assistance and advice to end users for hardware, software, and systems.
• Investigate and resolve computer hardware and software problems, including issues affecting users with limited technical knowledge.
• Research problems with technical and non-technical coworkers, guide users through diagnostic procedures, and use diagnostic software.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff or third-party service providers.
• Reset or restore mainframe, LAN, and user IDs and passwords through RACF or Active Directory.
• Diagnose and coordinate product repairs by dispatching and tracking appropriate service providers, while updating reference publications and diagnostic aids.

Requirements

• 1+ years of previous IT Service Desk and/or Call Center experience.
• Experience with call tracking and ticketing software.
• Basic Active Directory administration, including user and security group administration.
• Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 7 and Office 365.
• Experience using and troubleshooting Office 365 within a network environment, including permissions, calendar sharing, and delegation.
• Ability to support users with limited knowledge of computers, software, hardware, and systems.
• Above-average written and spoken communication skills and telephone manner.
• Excellent organizational skills, attention to detail, resourcefulness with supplied documentation, self-motivation, teamwork, and a customer-service orientation.

Culture & Benefits

• Onsite work in Harrisburg, Pennsylvania.
• Work in a team environment while following quality standards.
• Hourly compensation of $22.