Support Specialist I (Contract Talent)

Location: Remote; San Ramon, CA

Hourly pay: $21.63–$31.73, negotiable based on experience and location.

Company

hirify.global provides staffing and professional services, including technical support services for hirify.global and Protiviti employees.

What you will do

• Answer front-line support interactions and assist users migrating to a new user tenant.
• Diagnose and troubleshoot laptop, desktop, hardware, software, and information technology issues for local, remote, corporate, field, candidate, and branch users as needed.
• Use remote access methods to provide support and resolve incidents or escalate them to the appropriate technical support level.
• Document support incidents in the Incident Tracking Database and provide timely status updates to management and end users.
• Maintain effective user relationships, follow remote IT support procedures and customer service guidelines, and incorporate constructive feedback.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• Basic PC troubleshooting knowledge.
• Basic experience using Microsoft Office Suite.
• Basic understanding of Windows operating systems and remote connectivity methods.
• Effective oral, written, and interpersonal communication skills, with a professional communication manner.
• Ability to work independently and collaboratively using defined processes, follow directions and procedures, and adhere to standards of conduct.
• Ability to prioritize and manage assignments, multitask, adapt to changing priorities or processes, and manage time effectively.
• Ability to research issues, exercise judgment, solve problems, make decisions, handle escalated and time-sensitive issues, and manage conflict.
• Ability to demonstrate urgency, reliability, attendance, confidentiality, knowledge sharing, and organizational skills.

Nice to have

• One year of technical support experience.
• A+ certification and Network Essentials certification.
• College degree.

Culture & Benefits

• Contract and temporary professionals are eligible for medical, vision, dental, life, and disability insurance.
• Eligible contract and temporary professionals may enroll in the company 401(k) plan.
• Work follows standard operating procedures, customer service guidelines, and RH's LEAD Principles.
• Employment offers are contingent on successfully completing a background check.