Help Desk / Desktop Support Technician

Location: Onsite in Tulsa, Oklahoma, United States. Remote and hybrid work arrangements are not available. Open only to U.S. Citizens and current Green Card holders.

Salary: $50,000–$60,000 per year.

Company

hirify.global delivers outsourced services and workforce solutions across North America, including IT support for client organizations.

What you will do

• Respond to end-user support requests through tickets, phone, email, walkups, and in-person assistance.
• Troubleshoot Windows, Microsoft 365, software, hardware, network, printing, mobile device, audio/video conferencing, and enterprise technology issues.
• Maintain and update SharePoint external sites and develop internal sites using basic web development skills.
• Research and escalate complex technical issues while owning service desk tickets throughout their lifecycle.
• Train end users on firm applications and update training manuals.
• Create forms, templates, macros, and styles aligned with firm guidelines, while staying current with legal software and emerging technology.

Requirements

• Strong technical, interpersonal, communication, organizational, proofreading, problem-solving, follow-up, and client relationship skills.
• Ability to handle confidential and sensitive information discreetly and translate complex technical concepts for non-technical users.
• Ability to multitask in a fast-paced environment with strict deadlines and work collaboratively with IT team members.
• Advanced knowledge of Microsoft Windows and Microsoft Office, including styles and templates; certification or relevant experience is preferred.
• Advanced proficiency in Adobe Acrobat.
• Experience with SharePoint and basic web development using CSS and HTML.
• Experience troubleshooting complex technical issues.
• Self-starter with initiative and a proactive approach.

Nice to have

• Prior experience in a professional environment.
• Certification or relevant experience with Microsoft Windows and Microsoft Office.

Culture & Benefits

• Full-time, permanent, onsite position supporting internal customers in a professional legal environment.
• Client-service-oriented workplace with collaborative work alongside senior IT team members.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan coverage.
• Eligible employees may participate in a 401(k) plan.