Account Manager (MSP)

Location: Downtown Vancouver, Canada; hybrid schedule with 2 days at home and 3 days in the office.

Salary: CAD 70,000–85,000 base annually, depending on seniority and experience, plus uncapped commission and accelerators.

Company

hirify.global provides AI-powered IT management and cybersecurity software for Managed Service Providers and internal IT organizations worldwide.

What you will do

• Own a portfolio of Managed Service Provider accounts and identify upsell and cross-sell opportunities across the product suite.
• Re-engage existing MSP customers, build relationships with decision-makers, and align solutions with evolving business needs.
• Develop account plans, conduct regular outreach, check-ins, and business reviews, and drive account expansion.
• Monitor product usage and adoption, address gaps, and support long-term customer growth and retention.
• Own and exceed revenue targets through expansion within the account base.
• Collaborate with Customer Success, Sales, and internal teams while managing pipeline activity, forecasting, and reporting in Salesforce.

Requirements

• 2–5+ years of experience in account management or relationship-focused sales.
• Demonstrated ability to meet or exceed sales targets.
• High motivation, coachability, and resilience in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and forecasting abilities.

Nice to have

• Experience in B2B sales managing or working with small to mid-sized businesses or Managed Service Provider clients.
• Strong commercial mindset and interest in account growth and expansion.
• Experience using CRM tools, preferably Salesforce.

Culture & Benefits

• Hybrid work arrangement with 2 days at home and 3 days in the Vancouver office.
• Uncapped commission and accelerators in addition to the base salary.
• Equal employment opportunity regardless of protected personal characteristics.