Program Manager, Customer Implementations (AI)

Location: Remote within Canada

Salary: $95,000–$140,000 per year

Company

hirify.global builds an operating system for communications service providers that manages billing, operations, automation, and related telco functions.

What you will do

• Drive end-to-end customer implementation projects from scoping through Go Live, including data migrations, provisioning workflows, and platform setup.
• Act as the primary customer contact, managing timelines, expectations, stakeholder relationships, escalations, and scope changes.
• Build project plans and manage deliverables, dependencies, risks, shifting priorities, and product work still in development.
• Coordinate with product, customer success, customer solutions, and engineering teams to unblock issues and align customer commitments with the roadmap.
• Prepare and present concise project status, risks, and decisions for leadership and customer executives while maintaining accurate project information in Notion, Linear, and Rocketlane.
• Build AI-powered PMO workflows, prompts, dashboards, reporting automations, and portfolio-level risk insights using tools such as Claude.

Requirements

• 5–8 years of experience in project management or implementation-driving roles at a B2B software company.
• Experience leading customer-facing projects with multiple stakeholders, tight timelines, and shifting requirements.
• Proven ability to manage customer relationships through complex engagements, escalations, and difficult conversations.
• Experience presenting to and writing for executive audiences, including steering committees, QBRs, or leadership status reviews.
• Experience managing cross-team product dependencies where customer deliverables relied on features still in development.
• Strong organizational, communication, relationship management, and alignment skills, including the ability to navigate ambiguity and drive clarity.
• Experience managing complex timelines and dependencies across departments.
• Comfort using AI tools such as Claude, ChatGPT, or Copilot to improve project management workflows, status reporting, call-note summaries, or project planning.
• Familiarity with agile tools such as Linear and Notion.

Nice to have

• Experience in B2B SaaS or with telecommunications/ISP customers.
• Experience with implementation, onboarding, or data migration projects.

Culture & Benefits

• 100% remote work within Canada.
• Flexible 25 days of vacation.
• Stock options plan, group insurance, telemedicine, and a Life Spending Account.
• GRSP and an emphasis on transparency, inclusivity, and accessible technologies.