Director of Enterprise AI Success

Location: United States (Remote); approximately 25% travel and work across time zones required.

Base salary: $180,000–$245,000 per year + bonus + equity.

Company

hirify.global provides a unified AI platform with conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise customer experiences.

What you will do

• Hire, coach, and develop a high-performing team of Enterprise AI Success Managers, including their tools, training, and career development.
• Guide customer strategy, success frameworks, actionable plans, adoption, workflow change, and measurable value realization across complex enterprise accounts.
• Lead retention, renewals, risk mitigation, expansion, customer health, and portfolio performance.
• Coach the team on product configuration, prompts, workflows, rules, and new AI capabilities.
• Define and improve success metrics such as adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.
• Partner with Sales, Product, Engineering, Marketing, and Professional Services while bringing customer insights into product priorities.

Requirements

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment.
• A strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts.
• Experience leading teams managing a high-volume portfolio of complex enterprise customers, with strong prioritization, grit, and operational rigor.
• Ability to coach teams to connect technical capabilities and product usage with business results.
• Comfort operating in a technical, AI-driven environment and building fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities.
• Strategic and systematic thinking, with the ability to bring structure to ambiguity and translate insights into action.
• Exceptional executive communication skills and the ability to build trust with customers and internal stakeholders at every level.
• Strong data-driven approach to identifying risks, coaching teams, and improving customer outcomes.
• Ability to thrive in a high-growth environment where the product, customer needs, and best practices evolve quickly.
• Willingness to travel approximately 25% and work across time zones.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for employees and families.
• Flexible PTO and paid parental leave for all new parents.
• Retirement savings plan.
• Remote work setup budget and monthly wellness and communication stipend.
• In-office meal program and commuter benefits for onsite employees.
• Compensation includes location-based base pay, bonus, equity, and a comprehensive benefits package.