Director, Global Field Operations (B2B SaaS)

Location: On-site in London, United Kingdom; candidates must be genuinely based in London, with relocation support available for the right person. The office collaboration rhythm includes anchor days on Mondays, Tuesdays, and Thursdays.

Company

hirify.global develops hirify.globalQube, a software quality, security, and governance platform used by more than 7 million developers and 75% of the Fortune 100.

What you will do

• Own global field initiatives end to end, including problem definition, business cases, design, rollout, post-launch reviews, prioritization, and pivoting or stopping low-impact initiatives.
• Define baselines, targets, KPIs, and owners, and measure conversion, sales cycle, forecast accuracy, attainment, renewal, and expansion outcomes.
• Build change plans covering stakeholder mapping, communications, enablement interlock, adoption tracking, and feedback loops.
• Work directly with sales leaders, sellers, and field teams through deal reviews, pipeline inspections, and field sessions.
• Align Sales, Customer Success, Marketing, Enablement, Finance, and Systems on priorities, sequencing, ownership, and global standards.
• Standardize forecasting, pipeline inspection, QBRs, and operating cadences, and connect initiative results to ARR, NRR, and GRR for leadership discussions.

Requirements

• 5+ years of experience in sales operations, field operations, revenue operations, or a related function in B2B SaaS. Current individual contributors and managers moving into an individual contributor role for at least one year are welcome.
• Track record of delivering global initiatives with measurable business outcomes and before-and-after metrics.
• Experience leading process, tooling, or organizational changes adopted by field teams, with change management and communication skills up to executive level.
• Direct experience working with Sales Leaders and sellers, with established field credibility and trust.
• Ability to receive feedback, pivot quickly, build relationships, and influence across the go-to-market organization without direct authority.
• Business, strategic, and analytical capability, including forecasting, pipeline, and productivity analysis, plus the ability to explain trends in churn, expansion, ARR, NRR, GRR, LTV, and CAC.
• Hands-on experience with Salesforce, Google Sheets or Excel, Tableau, and AI tools.
• Owner mindset and comfort working deeply through ambiguity.

Nice to have

• Experience in post-sales or Customer Success Operations.
• Experience in a high-growth SaaS company, including a high-volume, PLG, or inbound-demand funnel.
• Experience rolling out initiatives across regions in a multinational organization.

Culture & Benefits

• On-site collaboration culture with three anchor office days: Monday, Tuesday, and Thursday.
• Relocation support is available for the right candidate.
• Commitment to diversity, equity, inclusion, and equal opportunity.
• Employment is contingent on a comprehensive background check and reference verification.