Field Operations Manager (Transit-as-a-Service)

Location: Bristol, United Kingdom; onsite 4–5 days per week.

Salary: £40,000–£45,000 per year.

Company

hirify.global uses technology to transform transportation and operates Transit-as-a-Service solutions, including the Westlink service in the UK.

What you will do

• Run daily onsite operations for safe, reliable, and accessible transportation.
• Develop and scale processes, systems, and tools with cross-functional partners to continuously optimize the service.
• Make real-time decisions on fleet operations, driver supply, compliance, rider needs, and unexpected issues using data.
• Guide, support, and coach drivers toward stronger field performance.
• Analyze rider and community feedback, identify patterns, and address root causes.
• Coordinate communication between partners, drivers, and hirify.global’s central teams while resolving questions quickly.

Requirements

• Operational experience in people management, logistics, customer service, or other process-oriented work.
• Strong relationship-building and communication skills, with the ability to adapt communication to partners, customers, drivers, and teammates from diverse backgrounds.
• Hands-on, proactive approach with responsibility for employees, field operations, and problem-solving under pressure.
• Analytical and structured approach, using data and digital tools to prioritize work and improve services.
• Ability to handle real-time operational issues while planning ahead and building preventive solutions.
• Fluent English.
• Valid UK Class B driver’s license.

Nice to have

• Completed Certificate of Professional Competence (CPC) training.
• Qualified Transport Manager status.
• Experience in fixed-line bus operations.

Culture & Benefits

• In-person work supporting a public mobility service with a focus on social good and environmental impact.
• Comprehensive health scheme through AXA.
• Salary exchange benefit through YellowNest to help reduce childcare fees.
• Cycle to Work Scheme with multiple options through the Green Commute Initiative.
• Equal opportunity employment.