Director of Operations - UK (Retail AI)

Location: Remote in the UK only, with expected regular travel to retailer sites across the UK

Salary: £98,000–£112,000 depending on experience, plus stock options

Company

hirify.global develops retail AI solutions using deep learning and computer vision to automate and optimize brick-and-mortar retail. Its shelf-camera systems are deployed at scale with major retailers.

What you will do

• Own UK field-service performance, SLA delivery, maintenance prioritization, and issue resolution.
• Build, lead, and develop the UK field operations team responsible for installing and maintaining shelf cameras at scale.
• Plan and manage UK deployments, including scheduling, logistics, installation, quality checks, and ongoing maintenance.
• Define, track, and report field-performance and SLA metrics; set goals, budgets, and long-term operational strategy with executive leadership.
• Analyze end-to-end processes, remove bottlenecks, and improve deployment speed, quality, and efficiency.
• Collaborate with Product, Engineering, Supply Chain, and Customer Success; manage retailer and third-party service relationships, resolve escalations, and ensure health and safety compliance at retailer sites.

Requirements

• 5+ years of operations leadership experience, including management of people, processes, and budgets.
• Experience leading field operations, installation, or service teams across multiple sites, ideally deploying hardware at scale.
• Strong working knowledge of finance and budgeting, customer service, logistics, and people management.
• Proven ability to plan and run efficient, productive operations using data and KPIs to drive decisions.
• Experience designing and implementing structures, roles, and processes for rapid growth and changing business needs.
• Understanding of account management and customer success, with confidence working directly with senior customer stakeholders.
• Excellent written and verbal communication skills, including presenting clearly to executives, customers, and field teams.
• Ability to work independently in a remote environment and travel regularly within the UK.

Nice to have

• Knowledge of retail or grocery operations.
• Familiarity with retail technology, including shopper-facing apps, back-room inventory management, or POS systems.
• Experience managing third-party installers, contractors, or service partners.
• Lean Six Sigma or a similar process-improvement certification.
• Experience in a high-growth startup or scale-up environment.

Culture & Benefits

• Mission-driven, values-led, and collaborative environment.
• Competitive salary and attractive stock options.
• Generous paid time off, sick leave, parental leave, and pension.
• Learning and development budget.
• Remote-first work environment with regular travel to UK retailer sites.