Support Engineer (Java/Linux)

Location: Mexico City, Mexico

Company

hirify.global produces and provides audio storytelling through services and platforms used by millions of global listeners.

What you will do

• Become a subject matter expert for one or more services and provide ongoing technical support.
• Work with development teams to establish and improve service-support practices, operational policies, and procedures.
• Investigate and resolve documented and undocumented trouble tickets by understanding application architecture and business logic.
• Read application code, make approved code fixes, perform builds and deployments, and communicate deployment status.
• Create metrics for support success and service performance, and develop simple tools to improve operational efficiency.
• Write documentation, train and mentor Support Engineers, and participate in interviewing and onboarding.

Requirements

• 2+ years of development or technical support experience.
• Experience troubleshooting and debugging technical systems, or experience in development or technical support.
• Experience managing critical operational processes with SLA responsibility.
• Experience in technical support, or in managing and troubleshooting networks, with strong analytical skills, attention to detail, and effective communication.
• Experience conveying complex technical concepts to technical and business audiences.
• Java programming and Linux operating system experience.

Culture & Benefits

• Inclusive culture focused on creativity, inclusion, and equitable communities.
• Opportunity to support services that impact millions of customers worldwide.
• Career development within a global organization with an entrepreneurial spirit.