Senior IT Support Engineer

Location: Mexico City, Mexico; hybrid. Willingness to visit office locations in Kent and London as required. Global IT support includes overlapping hours with colleagues in the UK, EU and US.

Company

hirify.global is a fintech company building technology for consumer loans, credit cards, and car finance in the UK and US.

What you will do

• Act as the first point of contact for office staff with IT issues and provide IT support, ticketing, troubleshooting, maintenance, repairs, and equipment disposal.
• Support and maintain Windows and macOS devices, ensuring they remain up to date and compliant with IT standards.
• Onboard new joiners across multiple geographic locations and provide technical support.
• Maintain and troubleshoot video conferencing equipment, networks, and other office IT peripherals.
• Develop system scripts, streamline processes, and implement integrations between SaaS and internal services.
• Maintain identity access management integrations, networking, debugging, SFTP, VPN, and secure remote-access tooling, including participation in the global on-call rota.

Requirements

• At least 3 years of experience in IT support or service desk support.
• Experience with Mobile Device Management systems such as JumpCloud, Jamf, or Kandji.
• Experience using ITSM or service desk ticketing systems such as Zendesk, Jira, or Freshdesk.
• Familiarity with identity provider platforms such as Okta and knowledge of Group Policy Objects.
• Hands-on experience running Okta and VPN or secure remote access as code.
• Strong problem-solving ability, attention to detail, and verbal and written communication skills.
• Ability to work independently, take ownership of tasks and projects, and manage workload effectively.
• Willingness to visit office locations in Kent and London as required.

Nice to have

• Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection and prevention systems, and SIEM systems.
• Scripting knowledge or experience with Bash or PowerShell.
• Industry-specific knowledge, particularly in finance.
• Experience in network management and troubleshooting.
• Experience or understanding of security protocols and threat-mitigation strategies for protecting systems and data.

Culture & Benefits

• Opportunity to work in a fast-growing fintech environment supporting more than 900 people.
• Best-in-class compensation including equity.
• Option to work from home on Mondays and Fridays; the team comes together in the office on other days.
• Fresh, healthy lunches prepared in-house from Tuesday through Thursday.
• Private health insurance and focus on physical and mental well-being.
• Equal opportunity and an inclusive, open workplace.

Hiring process

• 15-minute online cognitive assessment followed by a phone call with the Talent Team.
• Onsite or video interview, including a technical interview and meeting the daily working team.
• Meeting with a member of the senior technology leadership team.