X86 Systems - Onsite Resident Field Technical Support & Tech Consulting

Location: Onsite at an HPE partner or customer office in Mexico City, Mexico; availability for extended rotating shifts is required.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Provide Level 1 technical support for hardware and software incidents affecting X86 servers.
• Troubleshoot basic system issues and escalate complex incidents to engineering teams when necessary.
• Apply patches and firmware updates, and coordinate software upgrades through customer change-management processes.
• Follow up on incidents, maintain documentation, execute server add-ons, and control hardware and software inventories, including licenses and users.
• Perform continuous systems monitoring and participate in customer review meetings and service-improvement initiatives.
• Collaborate with HPE engineering, product support, account management, customer teams, and peers while sharing knowledge and best practices.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 2 years of experience supporting X86 server hardware and software in enterprise environments.
• Experience supporting Windows Server operating systems, Linux, and networking concepts.
• Excellent troubleshooting, communication, and customer service skills.
• Excellent English communication skills.
• Availability to work extended rotating shifts.

Nice to have

• Knowledge of HPE ProLiant systems.
• Familiarity with ITIL Incident, Problem, and Change Management processes.
• ITIL Foundation certification or higher.
• Experience with HPE ProLiant Compute, HPE Storage, and HPE Networking.

Culture & Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and knowledge specialization.
• Inclusive workplace focused on accessibility, diversity, and individual uniqueness.
• Flexible support for managing work and personal needs.