Application Support Analyst 1 (Finance Automation)

Location: Hybrid in Mexico City, with 3 days in-office and 2 days working from home.

Company

hirify.global is a technology-based company developing finance automation solutions.

What you will do

• Handle incoming customer support inquiries and determine the underlying issues by analyzing symptoms and customer objectives.
• Coordinate with customers and technical staff to identify functional requirements, determine technical solutions, and resolve application issues.
• Analyze data supporting projects, business cases, and system requirements.
• Test, implement, document, and maintain software applications using accepted development, project management, and documentation standards.
• Document client issues and resolution processes, and use available knowledge and resources to provide solutions.
• Apply formalized development methodology to identify and mitigate security and business process integrity risks.

Requirements

• 2+ years of prior experience in a customer or technical support position.
• Professional working proficiency in English, written and verbal.
• Ability to analyze problems and direct the appropriate course of action.
• Professional attitude, patience, understanding, and a service-oriented approach to customer inquiries and issue resolution.

Nice to have

• Experience with web-based applications and related technical knowledge.
• Knowledge of APIs, MS Office, ticket management systems, and browser issue resolution.
• Experience in accounting, finance, or banking.

Culture & Benefits

• Hybrid work with at least 3 days per week in the office for candidates within reasonable commuting distance.
• Daily meals, snacks, and meal vouchers.
• Private medical, dental, and vision insurance, plus life insurance.
• Professional development seminars and inclusive affinity groups.
• Open, accepting, and diverse workplace culture focused on collaboration, growth, and learning.