Application Analyst

Location: Mexico City, Mexico; hybrid work with 2–3 days per week in the office.

Company

hirify.global provides specialized software, trusted content, and insights for legal, tax, accounting, compliance, government, and media professionals.

What you will do

• Analyze and resolve low-complexity customer application issues using documented solutions, troubleshooting steps, and support processes.
• Assess customer impact, execute workarounds, restore service, and escalate issues to technical teams or subject matter experts when needed.
• Provide user guidance and training on application functionality, constraints, correct operation, and common user-related issues.
• Monitor production and non-production environments, conduct low-complexity root cause analysis, and correlate application issues with system or environment problems.
• Support smaller technical projects, participate in planning sessions, and provide status updates on customer issues, projects, and operational activities.
• Contribute to documentation, data updates, enhancements, technical plans, knowledge sharing, and collaborative support activities while managing competing priorities.

Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience.
• Experience in application, technical, or customer support with a strong focus on service quality.
• Proficiency in SQL and a foundational understanding of database administration concepts.
• Strong analytical, problem-solving, troubleshooting, verbal, and written communication skills.
• Customer-first approach and ability to communicate clearly with technical and non-technical audiences.
• Ability to work independently, contribute to a team, multitask, prioritize work, and remain effective in a fast-paced support environment.
• Awareness of programming concepts, database usage, and Internet-based applications.
• Familiarity with web-based software platforms, SQL and database tools, Microsoft 365 tools including Outlook, Teams, and Excel, and application monitoring or ticketing tools.
• 0–3 years of relevant work experience.

Nice to have

• Relevant technical certifications.
• Experience identifying recurring issues and contributing to knowledge base improvements.
• Ability to respond quickly and professionally to application issues while keeping customers and stakeholders informed.
• Experience following documented support processes, escalating appropriately, and contributing to reliable issue resolution.

Culture & Benefits

• Flexible hybrid work environment with work-from-anywhere flexibility for up to 8 weeks per year.
• Flexible vacation, two company-wide Mental Health Days, Headspace access, retirement savings, tuition reimbursement, and employee incentive programs.
• Career development through continuous learning, Grow My Way programming, and skills-focused development.
• Resources supporting mental, physical, and financial wellbeing, plus two paid volunteer days annually.
• Inclusive culture focused on customer service, learning, collaboration, transparency, and work-life balance.