Customer Support Technician (Mobile Services Cloud)

Location: Hybrid in Mexico City, Mexico

Company

hirify.global operates a global full-stack cloud communication platform with more than 75 offices across six continents and an AI-first approach to workplace tools.

What you will do

• Provide technical customer support for the Mobile Services Cloud.
• Analyze and solve technical problems using SQL, programming logic, and computer networks.
• Support clients, partners, colleagues, and engineering teams.
• Operate effectively in a fast-paced environment with competing and shifting priorities.
• Use curiosity and analytical thinking to investigate how systems work and identify improvements.

Requirements

• At least 2 years of experience in a technical customer support role.
• Working experience with SQL, programming logic, and computer networks.
• Strong client focus and commitment to providing a high-quality customer experience.
• A supportive mindset toward clients and colleagues.
• Analytical approach to investigating and solving technical problems.
• Ability to work effectively in a fast-paced environment with competing and changing priorities.
• Solid organizational skills, attention to detail, and patience.
• Effective communication with clients, partners, colleagues, and engineering teams in English and the local language.

Culture & Benefits

• Hybrid work arrangements with flexible working hours and remote work.
• Compensation aligned with experience, industry, and market standards, with performance-driven bonuses and regular reviews.
• ESOP stock options and time off, including special leave days.
• Internal mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities across global hubs.
• Inclusive equal-opportunity workplace focused on diversity, well-being, and professional growth.