Desktop Support Analyst II (Manufacturing Technology Support)

Location: Santa Catarina, Nuevo León, Mexico. Fully on-site, Monday-Friday from 6:00 AM to 5:00 PM; the role involves walking throughout operational areas and following site safety and PPE requirements. The role is open to applicants in Mexico only.

Salary: $24,000 MXN/month.

Company

hirify.global provides client and workplace technology support, with this role focused on manufacturing technology and operational environments.

What you will do

• Provide desktop and end-user support for hardware, software, workstations, and peripheral devices in a manufacturing environment.
• Troubleshoot and resolve issues affecting users, production operations, and business-critical systems.
• Support desktop computers, printers, scanners, barcode devices, and related manufacturing equipment.
• Install, configure, maintain, and replace hardware; perform hands-on break/fix support as needed.
• Escalate issues appropriately and collaborate with operations staff, engineers, internal teams, external support teams, and business users.
• Maintain asset and device inventory records, meet established service levels, and participate in continuous improvement efforts.

Requirements

• Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
• Strong troubleshooting and problem-solving skills, including the ability to diagnose, isolate, and resolve technical issues.
• Experience supporting computer hardware and peripheral devices.
• Strong communication and customer service skills; professional working proficiency in English is required for communication with colleagues, support teams, and business users.
• Ability to work independently and manage competing priorities.
• Ability to perform physical tasks associated with supporting technology equipment.

Nice to have

• Experience supporting technology in manufacturing, warehouse, logistics, or industrial environments.
• Experience supporting printers, scanners, barcode devices, and other operational equipment.
• Experience with hardware deployments, break/fix activities, and workstation support.
• Experience working directly with end users in a hands-on support environment.
• Exposure to operational technology (OT) or production-support environments.
• Experience supporting business-critical systems where uptime and rapid response are important.

Culture & Benefits

• Transportation assistance and access to client-provided transportation routes.
• Aguinaldo of 25 days, vacation with a 25% premium, and paid leave for parental, marriage, and bereavement events.
• IMSS and major medical insurance including family coverage.
• Monthly savings fund, pantry vouchers, and quarterly performance bonus opportunities.
• Values include client focus, courageous communication, doing the right thing, relentless passion, and family compassion.
• Collaboration, continuous improvement, and opportunities to grow and learn.