Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing customer relationships and driving product adoption for the Objective Connect GRC solution with an accent on customer retention and value realization. Focus on increasing product usage, leading customer reviews, and collaborating with Product and Engineering teams to enhance the user experience.

Location: Hybrid in Sydney, Australia

Company

Objective Group provides governance, risk, and compliance (GRC) solutions that create intelligent information hubs for organizations.

What you will do

• Build and maintain strong relationships with customers throughout their lifecycle with Objective Connect.
• Drive product usage by helping customers identify new use cases and maximize value.
• Lead customer reviews and engagement activities to demonstrate value and uncover future needs.
• Monitor customer health to proactively identify risks and opportunities for improvement.
• Manage customer renewals and collaborate with Sales to identify growth opportunities.
• Collect and relay customer feedback to Product and Engineering teams.

Requirements

• Experience in customer-facing roles with a proven track record of building strong relationships.
• Exposure to the commercial side of business, including retention, renewals, and growth.
• Ability to demonstrate software and explain technology to non-technical stakeholders.
• Strong communication and influencing skills across different levels.
• Understanding of SaaS and cloud-based technology.
• Must be based in Sydney to support the hybrid work model.

Culture & Benefits

• Opportunity to have a real voice in evolving the product and customer experience.
• Work with a global headquarters team in a professional, impact-driven environment.
• Focus on creating genuine customer experiences and solving complex collaboration challenges.