IOH Client Executive SMO (Insurance)

Location: Madrid, Spain; hybrid; full-time, 38.75 hours per week.

Company

Global health services organization providing international health insurance, employee benefits, and health and well-being services for intergovernmental, nongovernmental, and governmental organizations.

What you will do

• Independently manage a portfolio of SMO clients and brokers, including contacts, enquiries, escalations, and stakeholder relationships.
• Monitor implementation of new clients, brokers, and services, and manage contractual changes and related processes.
• Communicate annual renewal conditions, negotiate sustainable renewal rates, and support client retention.
• Identify up- and cross-sell opportunities and align service propositions with client needs while maintaining operational efficiency.
• Analyze claims experience, prepare reports and KPI updates, and coordinate complaint and problem resolution with other departments.
• Support RFP responses, client surveys, communication campaigns, benefit and working-policy updates, and continuous improvement initiatives.

Requirements

• Master’s degree or equivalent professional experience.
• 2–5 years of experience in the insurance or administration industry.
• Excellent knowledge of English.
• Excellent written and verbal communication skills, with confidence engaging individual insured members, brokers, organizational contacts, and colleagues.
• Team-oriented, professional, sociable, solution-focused, and able to take ownership of situations.
• Ability to work under pressure, prioritize workloads, and meet tight deadlines.
• Experience with data collation and statistical analysis.
• Sound knowledge of Excel and Word.

Nice to have

• Additional language skills.
• Experience with Access.

Culture & Benefits

• International working environment serving clients and brokers across global regions and time zones.
• Permanent contract.
• Flexible working arrangement.
• Professional development through training and other learning opportunities.
• Opportunities for growth in a challenging role.