Account Manager - Spain and LATAM (SaaS)

Location: Barcelona, Spain; hybrid work.

Company

hirify.global is part of Ibexa, a growing European software company offering an Agentic Marketing Platform and a portfolio of specialist products including Actito, hirify.global, Quable, Raptor, and Cohesivo.

What you will do

• Act as the primary point of contact and trusted advisor for a portfolio of strategic customers in Spain and LATAM.
• Build long-term relationships with key stakeholders and align platform usage with customer business objectives.
• Conduct regular Business Reviews, monitor KPIs, and recommend optimisation strategies to maximise customer value and ROI.
• Monitor account health, adoption, and satisfaction; identify risks and opportunities; and lead renewals, negotiations, and commercial discussions.
• Drive growth through upselling, cross-selling, and expansion opportunities.
• Coordinate with Product, Marketing, Sales, Support, and other internal teams to improve customer experience and account management practices.

Requirements

• Proven experience in Account Management, Customer Success, or a related customer-facing SaaS role.
• Experience managing renewals, upselling, and revenue growth, with a strong commercial mindset.
• Strong stakeholder management and relationship-building skills, including executive-level interactions.
• Analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Experience managing complex, multi-stakeholder, and international accounts.
• Outstanding communication, negotiation, and project coordination skills.
• Fluency in Spanish and English.
• Ability to thrive in a fast-paced, collaborative, and customer-focused environment.

Culture & Benefits

• Flexible hybrid work environment.
• Work alongside a diverse and collaborative European team.
• Competitive compensation and opportunities for professional growth.
• Supportive culture focused on teamwork, knowledge sharing, and social connection.
• Opportunity to make a meaningful impact in an innovative software environment.