Claims Adjuster - Marine & Energy (Insurance)

Location: Leeds, United Kingdom; London/Hybrid. Applicants must have the right to work in the UK, and visa sponsorship is not available. Short-term remote work abroad may be requested for up to 20 days per year from certain locations.

Company

QBE is an international insurer with more than 13,000 employees across 26 countries, focused on providing consistent and innovative risk solutions.

What you will do

• Manage complex insurance claims, with a focus on Energy first-party and third-party losses.
• Assess policy coverage, investigate and evaluate losses, and support claims administration across multiple lines of business.
• Negotiate claims settlements and maintain relationships with insureds, agents, service providers, and other stakeholders.
• Identify and implement strategies to reduce claims costs, leakage, and static claims values.
• Respond to client requests, review reports, and provide ad hoc reporting in line with service standards.
• Identify policy or procedure anomalies, resolve issues, and contribute to meetings, strategy, knowledge sharing, and best practices.

Requirements

• Experience in a claims department or the insurance industry.
• Experience handling claims within the relevant line of business.
• Excellent investigative skills and proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective written and verbal communication skills.
• Relationship management skills.
• Ability to use Microsoft Office applications, including Word, Excel, and PowerPoint.

Culture & Benefits

• 30 days of annual holiday, with the option to buy up to two additional days.
• Flexible working options, including part-time work, job sharing, and compressed hours.
• Automatic enrolment in the QBE pension plan with employer contributions of 10% of basic salary.
• Fully funded private medical insurance for the employee and family.
• Family-friendly policies, including 26 weeks of leave at full pay regardless of gender identity, sexual orientation, or how parenthood occurs.
• Access to sustainable investing options and a Cycle-to-Work benefit with bicycles and accessories up to £5,000.

Hiring process

• Submit an application through the online Apply process.