Casualty QA Internal Auditor (Insurance Claims)

Location: Fully remote from the United Kingdom; candidates must be British citizens, either solely British or dual nationals with British citizenship, with no restrictions on working in the UK.

Company

hirify.global is a professional services and technology firm delivering risk, insurance, claims, underwriting, regulatory, customer experience, and digital transformation solutions to highly regulated clients.

What you will do

• Conduct technical, quality, data, planned, ad hoc, and thematic audits across claims operations.
• Review claims files, processes, controls, and operational performance to identify risks, trends, strengths, and weaknesses.
• Manage audit samples and review schedules, analyse claims and operational data, and produce reports with findings and practical recommendations.
• Present audit outcomes and feedback to claims handlers, operational leaders, business owners, relationship managers, and other stakeholders.
• Monitor corrective action plans and remediation through completion, supporting improvements in claims quality, compliance, data quality, customer outcomes, and operational efficiency.
• Identify training and capability needs, coach less experienced colleagues, and support quality improvement initiatives.

Requirements

• Proven experience in UK insurance claims handling, auditing, quality assurance, or a related technical claims role, including Scotland and Northern Ireland.
• British Citizenship is required; candidates must be solely British nationals or dual nationals with British citizenship and have no restrictions on working in the UK.
• Strong understanding of one or more of casualty claims, including EL/PL/third-party property damage and CAR; motor personal injury claims; disease claims; or professional risks and medical malpractice.
• Good understanding of UK policy and indemnity coverages, UK law, and regulatory and compliance procedures.
• Experience conducting audits, reviews, or quality assurance assessments with minimal supervision, including claims data analysis and audit sampling methodologies.
• Strong analytical, critical-thinking, risk identification, attention-to-detail, organisational, and time-management skills.
• Ability to recommend practical improvements, develop and drive corrective action plans, and work effectively in hybrid and office-based environments.
• Strong report-writing, presentation, verbal and written communication, and stakeholder management skills, including presenting findings at all levels.
• Computer literacy and proficiency in Microsoft Office applications.
• Personal attributes include professional integrity and independence, customer focus, curiosity, constructive influence, adaptability, resilience, collaboration, and commitment to quality improvement.

Nice to have

• Quality assurance experience within insurance claims operations.
• Team leadership, supervisory, coaching, or mentoring experience.
• Advanced Excel and analytical tool capability.
• Relevant insurance industry qualifications.
• Understanding of the responsible and ethical use of artificial intelligence in business processes.

Culture & Benefits

• Fully remote work with flexible working.
• 25 days of holiday plus UK bank holidays, increasing with tenure, with holiday purchase options.
• Professional development, leadership training, learning opportunities, and funding for professional qualifications.
• Pension with 5% employee and 5% employer contributions, life assurance, enhanced family leave, and incentive benefits.
• Employee assistance programme, wellbeing resources, retailer discounts, financial wellbeing support, and optional health and dental benefits.
• Inclusive employment policies, employee resource groups, volunteering opportunities, and charity initiatives.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer followed by hiring.