Team Leader (Claims Management)

Location: Liverpool, United Kingdom; hybrid workplace

Company

hirify.global provides legal and claims solutions for insurers, businesses, and other organisations in the insurance sector, using specialised services, technology, and AI-driven claims innovation.

What you will do

• Manage a team of claims handlers and support staff, including file and task allocation and workload monitoring.
• Manage individual and team performance against KPIs and SLAs, creating improvement plans where required.
• Provide supervision, coaching, feedback, appraisals, and development support aligned with competency requirements.
• Support client audits, conduct administrative and quality audits, and drive continuous improvement.
• Monitor client account, office account, and work-in-progress financial processes in line with SRA requirements.
• Lead team and one-to-one meetings while ensuring compliance with firm policies, HR procedures, client guidelines, and the SRA Code of Conduct 2011.

Requirements

• Technical competence in EL/PL claims and litigation.
• Knowledge of recent court process changes, SRA requirements, and ISO guidelines.
• Experience managing performance, setting objectives, and supporting continuous development.
• Strong communication, interpersonal, listening, influencing, and client-care skills.
• Ability to plan, prioritise, solve problems, remain objective under pressure, and achieve targets.
• Ability to work in a hybrid setup based in Liverpool.

Culture & Benefits

• Permanent full-time employment with a hirify.global incentive plan.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Family private medical insurance, healthcare cash plan, online GP, mental-health and wellbeing support.
• Death-in-service, critical-illness, income-protection, and pension benefits with 5% employee and 3% employer contributions.
• Employee resource groups, volunteering programme, and wellbeing and lifestyle schemes.

Hiring process

• Application, initial phone call, CV review, and case study.
• Interview followed by offer and hiring.