Legal & Business Operations Manager Open

Location: Remote; Philippines

Company

Accounting firm providing legal, tax, accounting, and professional services to clients.

What you will do

• Draft engagement letters, abatement letters, response letters, and other formal client correspondence.
• Review client documents and supporting information, identify missing details, and determine the next steps required to move matters forward.
• Communicate with clients by telephone, video conference, email, and written correspondence regarding requests, documentation, status updates, and expectations.
• Coordinate client matters, assignments, handoffs, deadlines, and priorities among accountants, CPAs, administrative staff, management, and other team members.
• Monitor open matters, follow up on incomplete work, identify bottlenecks and communication gaps, and escalate issues before they become urgent.
• Help management improve and standardize workflows, implement processes and systems, and maintain organized records and action items.

Requirements

• Law degree required.
• Exceptional spoken and written English, including the ability to explain complex information clearly and professionally.
• Strong professional writing, drafting, proofreading, and document-review skills.
• Strong client-facing communication skills, including professional calls and meetings, relevant questioning, status updates, and handling difficult or confused clients.
• Excellent judgment, professionalism, organization, follow-up, attention to detail, problem solving, and critical thinking.
• Managerial or leadership capabilities and the ability to coordinate multiple people, hold others accountable, prioritize competing responsibilities, and work independently.
• Ability to learn complex business processes quickly, take ownership, identify blockers, and escalate matters appropriately.
• Strong computer skills and ability to learn new systems.
• Immediate availability is strongly preferred.

Nice to have

• Experience in accounting firms, tax practices, professional services firms, legal practices, tax correspondence, engagement letters, penalty abatement letters, IRS or state tax matters, client management, operations management, project coordination, or workflow management.
• Active attorney license.

Culture & Benefits

• Full-time remote position.
• Long-term opportunity to grow beyond administrative support into client coordination, staff coordination, workflow management, operational oversight, and internal process improvement.
• Opportunity to develop knowledge of the firm's clients, staff, systems, and workflows and take increasing responsibility in support of firm leadership.