VIP Relationship Manager (Web3)

Location: United States — Remote. Applications from candidates based in France, Italy, or Germany are not considered. Regular travel to key US hubs and industry events is required.

US pay range: $1–$1 USD, excluding bonus, equity, and other benefits. The listed range applies to US-based candidates; compensation outside the US is determined by location, experience, and skills.

Company

MetaMask is a self-custodial financial platform within hirify.global, building products for holding, moving, growing, and using digital assets through decentralized technologies.

What you will do

• Find, recruit, onboard, and retain VIP traders and high-net-worth individuals in the US.
• Build relationships across US trader, HNWI, and community networks through referrals, events, industry connections, and inbound interest.
• Negotiate and agree VIP terms within programme guidelines while serving as each VIP's primary point of contact.
• Coordinate with Support, Product, Marketing, leadership, and Events teams, including hosting and attending VIP gatherings across the US.
• Convert VIP conversations into insights on trading behaviour, competitor offers, market shifts, and product gaps, and share them with Product.
• Adapt VIP communications for a US audience, follow Legal guidance, and report on pipeline, volume, fees, and retention.

Requirements

• Experience in VIP, account management, or business development within crypto, exchanges, brokerages, or fintech.
• A credible network among high-volume US traders, HNWIs, KOLs, or communities, or a track record of building one.
• Excellent written and spoken English and professional communication skills for high-net-worth clients.
• Good understanding of the US trading landscape and how traders compare offers.
• Comfort working toward volume, fee, and deposit targets.
• Solid knowledge of on-chain trading and DeFi.
• Sound judgement regarding US regulation and comfort working with Legal guidance.

Nice to have

• Experience hosting private events or community gatherings for high-value and HNWI clients.
• Familiarity with MetaMask products across trading features and Money Account.
• A product mindset with the ability to turn feedback into clear requirements.

Culture & Benefits

• Remote-first, remote-friendly startup environment.
• Work on decentralized technologies and products in the Web3 space.
• Inclusive environment focused on diverse backgrounds, perspectives, and skills.
• Employment may require background and identity verification checks, including employment, education, and criminal record checks.