Account Manager (SaaS)

Location: Hybrid, based in the Cambridge, Massachusetts office at least 3 days per week. Employees may work from almost anywhere for up to 20 days per year.

Salary: $115,000–$140,000 annual base salary; eligible for an annual bonus.

Company

hirify.global is a travel search engine and part of Booking Holdings, operating global metasearch brands and hirify.global for Business, a corporate travel platform with AI-powered features and travel management integrations.

What you will do

• Own a portfolio of corporate accounts and act as the primary contact for platform adoption, account health, ongoing support, retention, and satisfaction.
• Build long-term relationships with client travel teams, program managers, senior decision-makers, and travel management company partners.
• Lead account reviews, quarterly business reviews, and strategic performance reviews.
• Monitor account health, identify risks, develop action plans, and maintain accurate account records, action logs, and renewal timelines.
• Drive adoption of AI-assisted booking, group travel, direct content, and international expansion features while supporting successful rollouts.
• Coordinate with Product, Support, Finance, Implementation, and external partners; manage renewals and amendments, contribute to pricing discussions, identify growth opportunities, and share client feedback internally.

Requirements

• Experience in account management, client success, customer relationship management, or a related client-facing role; equivalent experience, training, or transferable skills from hospitality, operations, consulting, or customer success are considered.
• Experience managing multiple client relationships simultaneously, with strong follow-through and attention to detail.
• Clear, confident written and verbal communication skills and comfort working with people at different organizational levels, from daily contacts to senior decision-makers.
• Ability to use data to track account performance, identify trends, and inform client discussions.
• Collaborative and organized approach, including coordination across internal teams and external partners.

Nice to have

• Experience in corporate travel, B2B technology, or SaaS.
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards.
• Experience coordinating with travel management companies or other third-party service providers.
• Experience supporting product launches, market expansions, or change management.

Culture & Benefits

• Company-paid therapy sessions through SpringHealth, a Headspace subscription, and one company-wide week off per year.
• No-meeting Fridays, paid parental leave, generous paid vacation, birthday time off, and paid volunteer time.
• Development Dollars, leadership development, and access to thousands of on-demand e-learning courses.
• Travel discounts, employee resource groups, competitive retirement and health plans, and free lunch two days per week.
• Quarterly events, including boat trips, arcades, ski trips, and happy hours.