Payment Support Specialist (Fintech)

Location: Remote, Minsk

Salary: from $1,200 gross per month

Company

International fintech company developing payment solutions for users and businesses, with products involving payment flows, blockchain, and compliance.

What you will do

• Provide customer support through email, chat, and ticketing systems in a fully remote setting.
• Handle payment-related questions, including transaction status, payment troubleshooting, and account inquiries.
• Explain payment flows, processes, and available options to users and partners.
• Investigate and resolve issues while collaborating with developers, testers, product teams, and other internal functions.
• Record customer interactions and payment issues in the CRM, document feedback, and improve support documentation and FAQs.
• Work a 3/3 rotation schedule consisting of two day shifts and one night shift.

Requirements

• English proficiency at B2+ level or above and Russian proficiency, with strong written and spoken communication skills.
• Strong functional knowledge of payment processes, including payment gateways, transaction troubleshooting, and basic financial compliance.
• Proven customer support experience, ideally in fintech, payments, or a digital product environment.
• Ability to empathize with customers, remain patient under pressure, and provide clear, structured responses.
• Adaptability to rapid change and a proactive approach to learning new support tools and payment technologies.
• Attention to detail and accuracy in problem resolution and communication.
• Critical thinking and a structured approach to troubleshooting.
• Ability to work independently as part of an international, collaborative team.
• Initiative, flexibility, willingness to improve processes or products based on customer insight, strong time management, and resilience in high-paced environments.

Nice to have

• Experience with fintech, cryptocurrency, or other digital payment systems.
• Previous experience working remotely or in distributed teams.
• Familiarity with support automation tools, knowledge bases, and CRM systems.

Culture & Benefits

• Fully remote work with flexible hours and a globally distributed team.
• Career growth and professional development opportunities in fintech.
• Continuous learning with access to tools, resources, and guidance from industry experts.
• Open feedback culture with regular 1:1 meetings and transparent performance reviews.
• Opportunity to influence how users interact with financial technologies.