CX Technology Lead (AI)

Location: Remote from Manila, Philippines or Australia

Company

hirify.global makes eco-friendly products and donates 50% of its profits to clean water and sanitation projects.

What you will do

• Own the roadmap and effectiveness of the customer experience technology stack, including Zendesk, Zapier, Sprout, and other CX tools.
• Evaluate, consolidate, replace, and renew CX tools based on business value and cost.
• Build automations and AI-powered workflows that reduce manual work for the CX team.
• Partner with IT, Digital Product, and Analytics & Insights to implement tools and redesign Zendesk issue-type taxonomy.
• Create a roadmap for automation and AI experiments.
• Lead and grow one direct report and coach them through cross-functional challenges.

Requirements

• Previous experience leading a team and making independent recommendations and decisions.
• Strong understanding of technology and the ability to evaluate tools, compare alternatives, and select suitable solutions without needing to write code.
• Comfort using AI tools in day-to-day work and identifying practical applications in automations and customer-facing workflows.
• Experience with CX platforms such as Zendesk, Sprout, Zapier, Kodif, or similar tools.
• Motivation to contribute to social and environmental impact.

Culture & Benefits

• Purpose-led, certified B Corp focused on social and environmental impact.
• Remote work available from Manila, Philippines or Australia.
• Competitive, market-informed salaries and healthcare support for team members around the world.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper.
• Work with an international team across Australia, the Philippines, China, the US, the UK, and Europe.