Customer Service Representative - Mandarin

Location: Hybrid work model based at 6750 Building, Makati City, Philippines; remote work from home several days a week. Relocation is not available. The selected candidate will work in the Philippines under the local payroll and benefits structure.

Company

hirify.global is a multinational energy company operating in more than 180 countries, with Philippine operations covering petroleum products, shared services, and global customer service support.

What you will do

• Act as a customer contact during aviation bid-to-contract activities, support negotiations, resolve contractual issues, and implement changes related to tax, environmental, legal, and business requirements.
• Develop relationships with airline fuel procurement teams and coordinate with marketing, territory, operations, supply, credit, and third-party affiliate stakeholders.
• Resolve second-level customer inquiries, disputes, escalations, and requests through root-cause analysis and follow-up.
• Create and maintain customer and marketing data in core systems, document processes, develop internal controls, and coordinate implementations across organizations and subsidiaries.
• Prepare customer and customer-location reporting and trend analysis for Marketing and Territory Managers, using Salesforce dashboards and standardized global processes.

Requirements

• Bachelor's degree in any field.
• Fluency in English and Mandarin.
• At least two years of work experience.
• Experience managing customer expectations and providing relevant advice about delivery locations and facilities.
• Experience working with credit departments to ensure order clearance.
• Ability to work with a worldwide customer base and communicate with people for whom English is not their first language.
• Excellent teamwork skills, the ability to work independently, and confidence in making appropriate decisions.
• Proven ability to meet deadlines, work under pressure, and deliver the required service.

Nice to have

• Experience managing and facilitating short-notice or emergency orders.

Culture & Benefits

• Inclusive, collaborative, and high-performing workplace guided by integrity, trust, diversity, inclusion, and safety.
• Competitive salary, allowances, medical and optical reimbursements, healthcare coverage for eligible dependents, and life insurance.
• Time off, health and wellness programs, and a long-term savings plan.
• Annual corporate incentive bonus when established company goals are met, plus recognition and awards programs.
• Career development through onboarding, training, mentoring, volunteering, and employee networking opportunities.