Customer Issue Resolution Analyst, Allocated Japanese Speaker (Japanese)

Location: On-site in Taguig, Philippines

Company

hirify.global develops innovative solutions and promotes curiosity, creativity, diverse thinking, and continuous improvement.

What you will do

• Perform billing, dunning, collection, reconciliation, summary invoice issuance, master data maintenance, and credit block release activities using SAP and Salesforce.
• Handle customer phone inquiries, email correspondence, special customer cases, and customer issue resolution.
• Communicate proactively with customers, sales, marketing, Credit & Collection, and other internal stakeholders to resolve queries and follow up on delays.
• Build relationships with assigned customers, analyze account needs, and recommend alternatives.
• Create summary reports and basic analytics, meet KPIs and SLAs, and coordinate tasks to meet service requirements.
• Participate in continuous improvement, basic Lean projects, company initiatives, weekly follow-up meetings with the Japan team, and administrative activities.

Requirements

• Bachelor’s degree.
• At least 1 year of relevant experience in Customer Service, Finance, or IT in local companies.
• Basic knowledge of customer service and Finance disciplines, with the ability to learn products and processes under guidance.
• Knowledge of SAP, Salesforce, portals, CRM tools, and Microsoft Office applications including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Ability to adapt to new systems and processes, apply basic analytical and problem-solving skills, and work independently with minimal supervision.
• English and Japanese language skills are required in reading, writing, speaking, and listening.
• Ability to interact with external customers and internal partners and exchange routine factual information related to Credit & Collection and discipline-specific tasks.
• Ability to follow hirify.global policies and values and contribute to Environmental Health and Safety practices.

Nice to have

• Experience in Customer Service, Finance, or Business Administration.
• Advanced proficiency in SAP and Salesforce.
• Accurate data entry and analytics skills.
• Openness to shift work when required.
• Comfort working with other Asian time zones, shift hours, or country-specific work calendars.

Culture & Benefits

• On-site, full-time employment in Taguig, Philippines.
• Work within a culture focused on innovation, curiosity, creativity, diverse thinking, and calculated risk-taking.
• Participate in company initiatives, continuous improvement, and Lean projects.
• Follow hirify.global policies, values, and Environmental Health and Safety practices.