Representative, TEBG Asia Customer Service (Bahasa Speaker)

Location: On-site, Taguig, Philippines

Company

hirify.global is an innovation-focused manufacturing company developing products and solutions across diverse industries.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF, line stop, AOG, and other order issues, coordinating resolutions with internal stakeholders and customers.
• Communicate with distribution, laboratory, quality, transportation, sales, marketing, and other business partners to maintain order flow.
• Build relationships with assigned customers, analyze account needs, and recommend alternatives.
• Meet KPIs and SLAs, create basic reports, support continuous improvement and Lean projects, and handle administrative or urgent operational tasks when needed.

Requirements

• Bachelor's degree.
• Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines, with the ability to learn products and processes under guidance.
• Knowledge of SAP, Salesforce, customer portals, CRM tools, and Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Ability to adapt to new systems and processes, apply basic analytical and problem-solving skills, and work independently with minimal supervision.
• Ability to handle standard to moderately complex customer and order-management inquiries.
• Bahasa-speaking capability.
• Ability to provide flexible support for urgent or ad hoc operational requirements outside regular working hours when necessary.

Nice to have

• Experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or Business Administration.
• Advanced proficiency in SAP and Salesforce.
• Accurate data-entry and analytics skills.
• Openness to shift work when required.
• Comfort working across Asian time zones, shift hours, or countries with different work calendars.

Culture & Benefits

• Work in an innovation-focused environment that encourages curiosity, creativity, diverse thinking, and experimentation.
• Participate in company initiatives and corporate programs while following hirify.global policies and values.
• Contribute to Environmental Health and Safety culture by following safety policies, identifying hazards, and supporting continuous improvement.
• Provide flexible operational support outside regular working hours when required.

Hiring process

• Provide education and work history by uploading a resume or completing the application fields.
• Review and accept the applicable country-specific terms of use and privacy policy before submitting the application.