Representative, SIBG Asia Customer Service (Bahasa Indonesian Speaker)

Location: On-site, Taguig, Philippines

Company

hirify.global is an innovation-focused company that encourages curiosity, creativity, diverse thinking, and experimentation.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF, follow up on delays, and resolve standard to moderately complex order issues while meeting KPIs and SLAs.
• Coordinate with customers and internal partners across distribution, laboratory, quality, transportation, sales, and marketing.
• Handle line-stop and AOG situations, urgent operational requests, and customer queries.
• Create basic reports and analytics and participate in continuous improvement and Lean projects.

Requirements

• Bachelor’s degree.
• At least 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines and the ability to learn products and processes with guidance.
• Knowledge of SAP, Salesforce, customer portals, CRM tools, and Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Basic analytical, problem-solving, and customer issue-resolution skills.
• Ability to adapt to new systems and processes and work independently with minimal supervision.
• English and Bahasa Indonesian language skills are required in reading, writing, speaking, and listening.

Nice to have

• Experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or Business Administration.
• Strong proficiency in SAP and Salesforce.
• Accurate data-entry and analytics skills.
• Openness to shift work and comfort working Asian time zones, shift hours, or countries’ work calendars.

Culture & Benefits

• On-site full-time position in Taguig, Philippines.
• Participation in corporate programs and alignment with hirify.global policies, values, and Performance Culture expectations.
• Contribution to Environmental Health and Safety practices by following safety policies, identifying hazards, and supporting continuous improvement.
• Flexible support for urgent or ad hoc customer, business, or operational requirements outside regular working hours when necessary.