Customer Service Representative - Program Coordinator (Salesforce)

Location: Hybrid — Taguig, Bonifacio Global City, Philippines

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Monitor data integrity across systems and escalate data issues to the appropriate team.
• Identify duplicate records and parent duplicates to provide unique opportunities and total addressable market data to the Sales Team.
• Assist with lead-generation data scrubbing and assignment.
• Triage Tier 1 support cases related to data and out-of-business records.
• Vet dealer groups and memberships, tag records appropriately, and map acquired data to existing platform data through Salesforce.
• Audit current deals and fee programming, create and monitor cases in Slack and email, and continue the process after cases are completed.

Requirements

• Strong written and verbal communication skills.
• Proficiency in MS Office and intermediate to advanced Excel skills.
• Strong CRM skills, preferably Salesforce.
• Proficiency in Salesforce, Excel, Slack, and experience using Domo dashboards and reports to drill down into data.
• Ability to input data into Google Sheets and Salesforce.
• Ability to work independently while maintaining close communication with the Sales Operations Team.
• Strong teamwork skills with the ability to multitask and prioritize efforts based on business impact.
• Excellent time management and prioritization skills.

Culture & Benefits

• Hybrid work arrangement in Taguig, Bonifacio Global City.
• Competitive pay and mandatory SSS, PhilHealth, and Pag-IBIG benefits.
• 13th month pay, paid vacation and sick leave, and birthday leave.
• HMO coverage available two months after the start date.
• SSS maternity and paternity leave.
• Opportunities to expand skills and share knowledge across a global organization, with internal promotions and diverse career paths.