Representative, CBG Asia Customer Service (Bahasa Speaker)

Location: On-site in Taguig, Philippines

Company

hirify.global develops innovative products and solutions across multiple industries and promotes curiosity, creativity, diverse thinking, and continuous improvement.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF, follow up on delays, and resolve standard to moderately complex order issues.
• Coordinate with customers and internal distribution, laboratory, quality, transportation, sales, and marketing teams to maintain order flow.
• Handle line stop and AOG situations, create simple reports, and support customer and account needs.
• Meet KPIs and SLAs, perform administrative tasks, and participate in continuous improvement and basic Lean projects.

Requirements

• Bachelor’s degree.
• At least 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines and the ability to learn products and processes with guidance.
• Knowledge of SAP, Salesforce, customer portals, CRM tools, and Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Ability to adapt to new systems and processes, apply basic analytical and problem-solving skills, and work independently with minimal supervision.
• English and Bahasa proficiency in reading, writing, speaking, and listening.

Nice to have

• Experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or Business Administration.
• Advanced skills in SAP and Salesforce.
• Accurate data-entry and analytics skills.
• Availability for shift work when required.
• Comfort working across Asian time zones, shift hours, or countries with different work calendars.

Culture & Benefits

• On-site, full-time employment in Taguig, Philippines.
• Work within hirify.global’s performance culture and corporate programs while following company policies and values.
• Contribute to Environmental Health and Safety by following safety policies, identifying hazards, and supporting continuous improvement.
• Provide guidance or training to peers at the same job level and support team-level change.

Hiring process

• Applications must include education and work history either through an uploaded resume or completed application fields.
• Applicants must accept the applicable hirify.global terms of use and privacy policy before submitting.