Representative, SIBG Asia Customer Service (Mandarin Speaker)

Location: On-site, Taguig, Philippines

Company

hirify.global develops innovative solutions and encourages curiosity, creativity, and diverse thinking.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF, follow up on delays, and resolve standard to moderately complex order issues.
• Communicate with customers and internal partners across distribution, laboratory, quality, transportation, sales, and marketing.
• Coordinate line-stop and AOG situations, support order flow, and meet defined KPIs and SLAs.
• Create simple reports and analytics, participate in continuous improvement and basic Lean projects, and provide administrative or urgent operational support as needed.

Requirements

• Bachelor's degree.
• At least 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines and the ability to learn products and processes with guidance.
• Knowledge of SAP, Salesforce, customer portals, CRM tools, and Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, communication, adaptability to new systems and processes, and basic analytical and problem-solving skills.
• Ability to work independently with minimal supervision and handle standard to moderately complex inquiries.
• English and Mandarin proficiency in reading, writing, speaking, and listening is required.
• Ability to support customer service, issue resolution, account needs, forecasting, and business partner support.

Nice to have

• Experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or Business Administration.
• Strong skills in SAP and Salesforce.
• Accurate data entry and analytics skills.
• Willingness to work shifts when required.
• Comfort working with other Asian time zones, shift hours, or country-specific work calendars.

Culture & Benefits

• On-site full-time position.
• Participation in corporate programs and company initiatives.
• Adherence to hirify.global policies, values, and Environmental Health and Safety requirements.
• Flexible support for urgent or ad hoc customer, business, or operational requirements outside regular working hours when necessary.