Technical Quality Specialist - Figma Weave (Singapore)

Location: Singapore; full-time hybrid role based out of the Singapore hub. In-person onboarding is required if hired.

Company

Figma develops a collaborative design platform that helps teams create prototypes, translate designs into code, and work with AI in real time.

What you will do

• Build expertise in Figma Weave and customer journeys from Product Designers to Developers to diagnose sophisticated bugs.
• Support customers daily through email and the forum, taking ownership of complex technical problems.
• Troubleshoot inquiries, identify root causes, communicate clearly, and report bugs to Engineering.
• Own critical technical issues through resolution while coordinating with Engineering, Product, and internal teams.
• Recommend tooling and process improvements for managing and diagnosing bugs.
• Develop documentation and training materials, identify customer trends, and communicate high-priority bugs, fixes, and product insights across Product Support, Product, and Engineering.

Requirements

• 2+ years of experience in a QA or Support environment for a technical SaaS product.
• Troubleshooting and debugging experience across multiple platforms.
• Consultative communication skills and the ability to tailor messages to technical and non-technical stakeholders.
• Ability to translate complex technical concepts into concise explanations.
• Resilience and adaptability when experimenting, building, working across teams, and navigating change and ambiguity.

Nice to have

• Japanese language skills.

Culture & Benefits

• Full-time hybrid work from the Singapore hub.
• Opportunities to learn and develop skills through a “Grow as you go” culture.
• Inclusive equal-opportunity workplace with support for differences and reasonable accommodations.
• In-person onboarding is required, and cameras must remain on during video interviews.

Hiring process

• Video interviews require candidates to keep their cameras on.
• Reasonable accommodations are available during the application and interview process.
• Applications are limited to 5 within any rolling 30-day period; candidates may not reapply to the same role while an application is active or within 90 days of rejection.