IAM Production Support Engineer (SSO)

Location: Hybrid, 138 Market St, Singapore 048946

Company

Sopra Steria is a listed European technology company specializing in consulting, digital services, and software, with Infrastructure, Cloud, and Cybersecurity services headquartered regionally in Singapore.

What you will do

• Support and enhance SSO and Identity Management production platforms for internal and external customers.
• Monitor, manage, and improve production availability, performance, and capacity across presentation, application, and infrastructure layers.
• Customize monitoring, deployment, scheduling, and other production tools.
• Investigate major and critical incidents with partner teams and implement improvements to reduce recurring incidents.
• Prepare and deploy changes through standard application deployment tools and controlled change-management procedures.
• Work with development and infrastructure teams, provide out-of-hours on-call support, escalate risks, and contribute to operational controls.

Requirements

• Experience with CA Siteminder Web SSO and autoprovisioning tools such as BMC ControlSA, SailPoint, or ForgeRock.
• Knowledge of LDAP, SOA security including SAML and WS-Security, and security protocols and technologies including Kerberos, SSL/TLS, PKI, GSS-API, and SPNEGO.
• Experience configuring and supporting web technologies including Tomcat, Apache, nginx, and IIS, as well as IIS/WCF/WIF and WAS security models.
• Understanding of infrastructure standards for network load balancers, servers, networks, and storage.
• Automation mindset and experience with tools such as Ansible.
• Scripting skills using Python or shell.
• Logical and methodical problem-analysis and troubleshooting skills.
• Experience working with an industry-recognized service desk and project-management toolset.
• Clear written and oral communication skills, willingness to learn evolving technologies, and ability to provide on-call support outside regular hours.

Nice to have

• OAuth2 and OpenID Connect.
• SQL and database schema knowledge.
• Authentication services for APIs and exposure to the Apigee API gateway.
• Knowledge of process and quality management and ITIL v2/v3.
• Experience with Microsoft Project, Advanced Excel, PowerPoint, and Word.
• Knowledge of the Atlassian Jira task-management toolset.
• Previous use of ServiceNow as a service-desk management product.

Culture & Benefits

• Hybrid working mode with work-from-abroad benefits.
• 18 days of annual leave.
• Comprehensive medical coverage including general practitioner, hospitalization, dental, and optical care.
• Annual performance-based bonus.
• Training programs, certification opportunities, and training incentives.
• Regular team-building activities and social events.