Forward Deployed Engineer, Triage (Voice AI)

Location: Remote, Singapore. The role is also listed under other locations as Remote - San Francisco. The stated salary range applies to candidates located in the United States; candidates outside the U.S. receive a local-market compensation range during the interview process.

Salary: $115,000–$135,000 per year for candidates located in the United States.

Company

hirify.global builds Voice AI models and APIs for speech-to-text, streaming speech-to-text, speech understanding, and related voice applications.

What you will do

• Own a book of customer accounts spending up to $50K per year, diagnose integration issues, unblock customers, and identify accounts ready to grow.
• Build, iterate on, and manage customer-support and operations agents, including the customer-facing chat agent, and own their quality.
• Resolve escalated customer problems and improve agents so they handle similar cases in the future.
• Work with Engineering and Research by filing actionable bugs and feature requests and translating customer feedback into product changes.
• Improve documentation and SDKs by addressing sources of customer confusion.
• Collaborate primarily through Slack with customers, Engineering, and Research teams; route commercial and pricing conversations to the Portfolio team.

Requirements

• At least 2 years of experience in a technical, customer-facing role, such as solutions engineering, technical support, developer relations, or software development; 1 year may be considered with a strong solutions background.
• Proficiency in at least one programming language; Python is preferred and other languages are considered.
• Daily use of coding agents such as Claude Code or Codex, with real projects shipped using them; ability to manage context across long tasks and check agent output before it reaches a customer.
• Experience with REST APIs and ability to read and debug customer code.
• Strong written communication, as most of the work happens in Slack.
• Ability to understand a customer use case and map it to the capabilities of the API.

Nice to have

• Experience building an agent or automation relied on by other people.
• SQL.
• Experience with speech, audio, or Voice AI products.

Culture & Benefits

• Small, lean team with significant individual ownership and impact.
• Meritocratic environment with limited bureaucracy and direct access to tools and information.
• Commitment to equal opportunity and an inclusive workplace.
• Compensation is determined using relevant experience, technical depth, demonstrated skills, and internal equity.
• Successful Triage engineers can progress to larger books on Portfolio and Strategic teams, with the manager supporting the career path and timeline.

Hiring process

• Selected candidates complete an interview process that includes guidance on hirify.global's use of AI during interviews.
• Interview compensation discussions may include adjustments to the stated range based on experience level and location.