Workplace Support Engineer

Location: Singapore; onsite workplace support with regular Monday–Friday shifts from 9:00am to 6:00pm, at least one weekly after-hours standby shift per month, and occasional weekend, after-hours incident support and annual BCP testing.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Provide incident and service request support for end-user technical issues, mobile devices, desktop systems, applications, and video conferencing.
• Troubleshoot Windows 11, M365, Outlook, Teams, third-party applications, hardware, networks, printers, iPhones, and meeting-room equipment, escalating complex issues to global support or vendors.
• Review and approve ServiceNow tickets, service requests, change requests, and global changes while keeping clients and stakeholders updated.
• Oversee desktop support services and provide direction, guidance, knowledge transfer, and mentoring to onsite support teams across Asia.
• Participate in incident, problem, engineering, risk, inventory, software distribution, patch management, and security maintenance activities.
• Support and manage hardware refresh and continual-improvement projects, documentation, training, team meetings, and customer-facing process improvements.

Requirements

• Degree or diploma in IT, Information Technology, or a related field.
• 3–5 years of workplace IT support experience in a banking environment.
• ITIL certification.
• Experience with Azure, Active Directory, Windows 11, M365, Windows Server, audio and video meeting-room equipment, basic networking, printers, and iPhone troubleshooting.
• Familiarity with ServiceNow ticket logging and tracking.
• Ability to troubleshoot software and hardware issues and support escalation, root-cause investigation, and resolution activities.
• Strong customer service, written and verbal communication, rapport-building, listening, questioning, analytical, problem-solving, prioritization, and multitasking skills.
• Ability to communicate confidently with users, clients, team members, business functions, global support teams, vendors, Incident Managers, Problem Managers, and Engineering teams.
• Ability to work proactively, learn new technologies, contribute to team success, follow up on pending issues, and understand basic project management concepts.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Regular team meetings, development training, and opportunities to participate in knowledge transfer and mentoring.
• Scheduled support coverage includes normal weekday shifts, monthly after-hours standby, ad hoc weekend and after-hours support, and annual BCP testing.