Techical Support Engineer (AI)

Location: Singapore; remote-first, work-from-home arrangement may vary depending on the role and team.

Company

A global blockchain ecosystem providing cryptocurrency trading, finance, payments, education, research, institutional services, and other digital-asset products.

What you will do

• Support retail and VIP users across the app, website, desktop client, and API.
• Troubleshoot technical issues using logs, databases, monitoring, and code to identify root causes.
• Identify product bugs and improvement opportunities, collaborating with business units to improve products and user experience.
• Assist with technical incidents, participate in post-incident reviews, and provide recommendations.
• Build and maintain internal tools and automation, including AI-driven solutions, to improve team efficiency.

Requirements

• 5+ years of experience in one or a combination of DevOps/infrastructure, software development, or technical support, solutions engineering, and technical project management.
• For DevOps/infrastructure: experience with CI/CD, public cloud platforms such as AWS, GCP, Azure, or Alibaba Cloud, Linux, Docker, Kubernetes, infrastructure as code, monitoring and logging, and scripting.
• Solid networking fundamentals, including HTTP(S), DNS, proxies, and VPN.
• For software development: backend experience with Java/Spring Boot, Go, Python, Node.js, or Rust; or frontend experience with JavaScript/TypeScript; or client development experience with Android, iOS, H5, or Flutter.
• For technical support, solutions, or project management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a user base of one million or more.
• Fluent English to coordinate with overseas partners and stakeholders.

Nice to have

• Production AI project experience, including skills, harnesses, or agentic loops.
• Financial services or Web3 background.
• Additional language skills, such as Mandarin.

Culture & Benefits

• Remote-first, work-from-home arrangement, subject to the role and team.
• Global, user-centric organization with a flat structure and collaboration with international talent.
• Fast-paced, innovative environment with autonomy and challenging projects.
• Results-driven workplace with career growth and continuous learning opportunities.
• Competitive salary and company benefits.