Product Manager – Post-Sales & Customer Value (AI)

Location: Munich, Germany; on-site

Company

hirify.global builds AI agents that automate complex, mission-critical procurement, logistics, and finance workflows for large enterprises.

What you will do

• Drive customer adoption of AI agents with Implementation and Customer Success teams and support integration into everyday workflows.
• Identify recurring implementation challenges, configuration issues, adoption barriers, and product gaps across enterprise customers.
• Analyze usage, adoption, automation rates, workflow completion, and time-to-value to identify improvement opportunities.
• Build feedback loops between customers, implementation teams, and engineering, translating customer challenges into evidence-based product recommendations.
• Own and improve deployment playbooks, best practices, the product and implementation knowledge base, and internal AI knowledge systems.
• Identify expansion opportunities and measure the impact of product improvements on adoption, automation, retention, revenue, and customer value.

Requirements

• 2+ years of experience in Product Management, Implementation, Customer Success, Solutions Consulting, or a comparable role.
• Experience in a fast-moving B2B SaaS startup or scale-up, ideally serving enterprise customers.
• Direct exposure to post-sales customer journeys, including implementations, adoption, retention, or expansion.
• Strong technical understanding and experience collaborating closely with engineering teams.
• Familiarity with AI and LLM-based products, including their capabilities and limitations.
• Analytical skills and the ability to independently evaluate usage data, identify patterns, and recommend improvements.
• Strong communication skills in English.
• A hands-on, customer-first mindset with a strong sense of ownership.
• Experience using AI tools to work more efficiently and solve problems.

Nice to have

• German language skills.
• Experience in procurement.

Culture & Benefits

• Work on enterprise AI adoption for some of the world's largest companies.
• Influence product direction through direct customer insights and measurable outcomes.
• Collaborate with product-minded engineers who move fast and take ownership.
• Operate in a high-ownership, low-bureaucracy environment with direct responsibility for decisions and scalable processes.