Customer Success Manager, Enterprise

Location: US Remote; less than 15% nationwide travel required.

Salary: $86,600–$129,800 USD annually for Zone 2 US locations, or $92,600–$139,000 USD annually for CA, CT, DC, MD, MA, NJ, NY, VA, and WA; eligible for a variable commission plan, equity, and benefits.

Company

A software company providing technology for trade service companies and supporting customers throughout their product journey.

What you will do

• Manage and develop a portfolio of approximately 35 high-touch enterprise customer accounts with complex needs.
• Gather customer intelligence, assess product and service value, and coach customers on best practices.
• Build senior-level customer relationships and deliver a premium customer experience.
• Solve complex customer problems with creative solutions and continually increase product value.
• Analyze user engagement data, report KPIs, and identify improvements to the customer experience.
• Segment customers for upselling and cross-selling opportunities; mentor new hires and non-Enterprise Success Team members.

Requirements

• 4+ years of combined account management and/or project management experience in a customer-facing role.
• Ability to multitask and manage multiple projects simultaneously with strong attention to detail.
• Experience working independently in an entrepreneurial, fast-paced environment and the ability to lead, motivate, and collaborate effectively.
• Interest and demonstrated ability in project management and analyzing data sets.
• Quick thinking, fast learning, adaptability, and a solution-oriented approach.
• Strong communication and organizational skills.
• Ability to travel nationwide less than 15% of the time.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, comprehensive onboarding, and leadership training.
• Recognition through peer-nominated awards and other reward programs.
• Company-paid medical, dental, and vision coverage, including fully employer-paid options and 90% dependent coverage.
• FSA, HSA, 401(k) match, telehealth options, and One Medical memberships.
• Parental leave, fertility, surrogacy, and adoption reimbursement, maternity support, breast milk shipping, pet insurance, legal advisory services, and financial planning tools.
• Inclusive workplace encouraging applications from people with diverse backgrounds and perspectives.