Customer Success Manager - Mid Market (SaaS)

Location: Hybrid, with regular in-office presence required in Toronto, Canada; Minneapolis, United States; or Rogers, Arkansas, United States.

Total annualized on-target compensation: $70,000–$90,000 CAD/US, including base salary and annualized commission target.

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Build trusted-adviser relationships by understanding customer business models, strategic goals, and challenges.
• Create success plans covering critical success factors, metrics, targets, and recommendations.
• Deliver revenue recovery services while supporting customer satisfaction, retention, and long-term value.
• Monitor account performance, keep projects on track, and implement structured adoption programs for low-usage accounts.
• Expand contract value through broader scopes and cross-selling additional retailers or services.
• Maintain expansion revenue and renewal forecasts and report progress to leadership while partnering with finance, operations, and supply chain decision-makers.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, plus either 2+ years of Customer Success Management experience or 3–5 years of professional business experience in Sales or Account Management.
• Experience working in a SaaS environment or with SaaS clients.
• Experience building strong customer relationships, including working with C-level and SVP-level executives and conducting executive business reviews.
• Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to customer pain points.
• Comfort working in a fast-paced environment, strong listening skills, and the ability to assess changing priorities quickly.

Nice to have

• Experience driving organization-wide initiatives.

Culture & Benefits

• Collaborative and inclusive environment focused on innovation and continuous improvement.
• Comprehensive benefits package supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, belonging, and equal opportunity.