Lead Management Supervisor - Bilingual

Location: Onsite in the Mexico City office with hybrid work and a minimum of 3 days in the office per week.

Company

hirify.global develops smart solutions for customer and partner needs and operates in a collaborative, innovation-focused environment.

What you will do

• Lead the day-to-day supervision, coaching, development, and performance management of the Marketing Contact Center team and third-party resources.
• Oversee inbound customer lead qualification, routing, follow-up, tele-profiling, and data verification to maintain lead quality and meet sales team SLAs.
• Act as the primary Marketing Contact Center contact, handling escalations and resolving operational issues.
• Coordinate with sales teams, channel partners, distributors, marketing, and IT to support revenue goals.
• Support e-commerce promotions, promotional plans, and digital marketing campaigns that drive inbound inquiries.
• Manage supplier relationships, team budget, process documentation, training, product knowledge, tools, KPIs, and performance readouts.

Requirements

• Bilingual capability is required for the role.
• Ability to manage and develop a Marketing Contact Center team and oversee third-party resources.
• Ability to manage lead qualification, routing, follow-up, service-level agreements, escalations, and performance reporting.
• Ability to collaborate effectively with sales, marketing, channel partners, distributors, and IT in a highly matrixed organization.
• Ability to manage suppliers, budgets, processes, training, product knowledge, and operational tools.
• Ability to work onsite in the Mexico City office at least 3 days per week.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day focused on revitalization and success.
• Collaborative, caring, and inclusive working environment with opportunities to learn and lead.