Solutions Engineer, LATAM (AI)

Location: Remote; must be based in Latin America. São Paulo or Mexico City is preferred; candidates elsewhere in LATAM may be considered based on role coverage and local hiring feasibility.

Company

Glean develops a Work AI platform combining enterprise search, an AI Assistant, scalable AI agents, SaaS connectors, flexible LLMs, APIs, and knowledge graphs on a secure, open platform.

What you will do

• Lead technical discovery with enterprise customers across Latin America, covering business goals, workflows, technical requirements, stakeholders, decision criteria, and risks.
• Design and deliver tailored demonstrations, architecture workshops, and customer presentations connecting platform capabilities to customer outcomes.
• Lead technical evaluations and proofs of value with defined scope, measurable success criteria, customer responsibilities, and decision gates.
• Explain enterprise AI, search, SaaS architecture, integrations, data flows, identity and permissions, security, and operational tradeoffs to technical and business audiences.
• Build customer-specific ROI cases and procurement-ready business rationale, including build-versus-buy analysis and lifecycle, security, maintenance, and ownership considerations.
• Partner with Account Executives, Product, Engineering, and Solutions Engineering to qualify opportunities, manage stakeholders, share customer insights, and create reusable regional demos and guidance.

Requirements

• Approximately 3+ years in Solutions Engineering, Sales Engineering, technical pre-sales, solution architecture, technical consulting, or comparable customer-facing technical work in enterprise SaaS.
• Strong technical discovery and solution-design skills, including the ability to ask precise questions, make assumptions explicit, and explain integration, identity, security, and architecture tradeoffs.
• Experience delivering customer-specific demonstrations, workshops, or technical evaluations and adapting explanations for engineers and executives.
• Ability to define useful proofs of value, including why they are needed, what they will prove, how success will be measured, and what decision follows.
• Ability to translate technical fit into business value and recommend a narrower evaluation or no evaluation when appropriate.
• Experience working with technical buyers and partnering with Sales and cross-functional teams through complex customer decisions.
• Fluent Spanish and Portuguese for customer-facing conversations and materials across the regional coverage, plus professional English for internal collaboration.
• Curiosity and learning agility in enterprise AI, search, and modern SaaS platforms, with the ability to explain complex concepts clearly without overstating product capabilities.
• Clear written communication, dependable follow-through, and a collaborative approach across countries, functions, and stakeholder groups.

Nice to have

• Experience with enterprise AI, search, knowledge management, data platforms, developer tools, enterprise integrations, APIs, cloud platforms, identity and access management, security reviews, competitive evaluations, ROI models, technical business cases, reusable demos, or regional enablement materials.

Culture & Benefits

• Remote work for candidates based in Latin America.
• Medical, vision, and dental coverage, generous time off, and an opportunity to contribute to a 401(k) plan.
• Home office improvement, annual education, and wellness stipends.
• Regular company events and daily healthy lunches.
• Commitment to a diverse and inclusive workplace.

Hiring process

• Complete a brief AI-focused exercise or discussion during the interview process.
• Discuss how AI is designed and used to drive impact; prior Glean experience is not required.